Introduction

These Terms & Conditions (the “Terms”) govern the use of the online gaming services, products, and content (collectively, the “Services”) provided under the brand name “Winum” (“Winum,” “we,” “our,” or “us”). By accessing, registering an account, or otherwise using any part of the Services provided at Winum, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in their entirety. These Terms form a binding legal agreement between you, as a player or visitor (“you” or “User”), and Winum, and they apply regardless of whether you complete a registration, place wagers, or access the site solely for information or entertainment. In the event of any conflict between these Terms and other documents or policies on the Winum site, these Terms will prevail unless expressly stated otherwise. You understand that online gambling involves financial risk and is intended strictly for adults who are legally permitted to participate in such activities in their jurisdiction.

The purpose of these Terms is to ensure that the Services are offered and used in a fair, transparent, secure, and responsible manner. By using our Services, you acknowledge that it is your responsibility to carefully review these Terms before opening an account or placing any wagers. If you do not agree with any provision of these Terms, you must immediately cease accessing or using the Services and you may not register for an account. Winum reserves the right to modify, update, or replace these Terms at any time, subject to applicable legal requirements, and such changes will take effect from the date of publication on the website. Your continued use of the Services following any change to these Terms will constitute your acceptance of the revised version. You are encouraged to review these Terms regularly and to keep a copy for your personal records.

Acceptance of Terms

By clicking “Register,” “Create Account,” “I Agree,” or any similar button or checkbox, or by continuing to use the Services after being presented with these Terms, you expressly agree to be bound by them. Acceptance of these Terms is a prerequisite for any access to the gaming platform, any deposit or withdrawal, and any participation in games, bonuses, or promotions. You confirm that you understand the nature of online gambling, the risk of financial loss, and that you are entering into this agreement voluntarily, without any undue influence or coercion. You also confirm that all information provided during registration and during your use of the Services is accurate, complete, and up to date, and that you will promptly inform Winum of any changes. If you disagree with any part of these Terms, you must not create an account or, if already registered, you must immediately discontinue use of the Services and request the closure of your account.

You acknowledge that Winum may, from time to time, request that you re-confirm your acceptance of these Terms, especially when substantial updates or legal changes occur. This may include requiring you to accept revised Terms before being allowed to continue to play, deposit, or withdraw funds. If you refuse to accept updated Terms, Winum may suspend your access to certain functionalities or close your account, subject to applicable laws and the provisions in these Terms. You understand that any use of the Services after the effective date of any updated Terms will be deemed your full acceptance of them. Acceptance of these Terms also implies consent to the accompanying policies, including our Privacy Policy, Responsible Gambling Policy, and any game-specific rules, which are incorporated by reference.

Eligibility & Age Restriction (18+ only)

The Services are strictly and exclusively intended for individuals who are at least eighteen (18) years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. By registering for an account or using the Services, you represent and warrant that you meet this minimum age requirement and are legally authorized to engage in online gambling activities in your jurisdiction of residence. Underage gambling is strictly prohibited and considered a serious breach of these Terms, and Winum will take all reasonable measures to prevent, detect, and remediate any instances of underage use. This may include verification checks, the suspension or closure of accounts, and the forfeiture of funds if there is evidence that an account has been used by someone under the legal age or by a third party on behalf of a minor. You understand that assisting a minor in accessing or using the Services, including by sharing login credentials or payment methods, constitutes a violation of these Terms and may have legal consequences.

Young people are particularly vulnerable to the potential harms associated with gambling, including the development of problem gambling behaviors, financial instability, and psychological distress. Winum emphasizes that its Services are not designed for minors and should never be presented, marketed, or shared with individuals under the age of 18. Parents and guardians are strongly encouraged to use parental control tools and monitoring software to prevent underage access to online gambling sites and to keep all account details and payment information secure. If Winum becomes aware or reasonably suspects that an account has been created or used by an underage person, we reserve the right to immediately block access, initiate verification checks, and notify relevant authorities or regulators, as required by law. We may also retain certain data related to such incidents as evidence for compliance and legal purposes.

It is your sole responsibility to ensure that you do not breach any applicable laws by using the Services, including age and gambling-related regulations in your jurisdiction. Winum does not provide legal advice, and the inclusion of any country on our restricted or permitted list does not constitute a representation that online gambling is lawful there. You must independently verify whether your local laws permit you to participate in online gaming activities before opening an account with Winum. If you are found to be ineligible due to age or legal restrictions, any winnings may be voided and any remaining real-money balance may be handled in accordance with applicable law and these Terms. Winum disclaims liability for any consequences resulting from your failure to comply with eligibility requirements.

Account Registration

To access the real-money Services, you must complete the account registration process and create a personal player account (the “Account”). When registering, you will be asked to provide certain personal information, which may include your full legal name, date of birth, residential address, email address, phone number, and other data required for identity verification and compliance checks. You agree to provide truthful, accurate, and complete information at all times, and you acknowledge that providing false or misleading information may result in refusal of service, account suspension, or permanent closure. As part of regulatory and anti-money laundering (“AML”) obligations, Winum may request documentation such as government-issued identification, proof of address, proof of ownership of payment methods, and other documents deemed necessary to verify your identity and source of funds. Failure to provide such documents within the requested timeframe may lead to restrictions on your Account, including limitations on deposits, wagers, or withdrawals.

Each User is permitted to hold only one (1) Account with Winum. The creation of multiple accounts, including accounts under different names, email addresses, or identities, is strictly prohibited and constitutes a breach of these Terms. If we determine that you have created or used more than one Account, we may suspend all related accounts, void any bonuses and winnings associated with them, and return or confiscate funds as appropriate under applicable law. You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password, and for all activities conducted through your Account. You agree not to share your login details with any third party, including family members, and not to allow any other person to use your Account.

If you suspect that your Account credentials have been compromised or that an unauthorized person has gained access to your Account, you must immediately notify Winum and change your password. Winum is not responsible for any loss or damage resulting from unauthorized access or use of your Account due to your failure to safeguard your login information. We recommend using strong passwords, enabling any available security features, and regularly updating your login details. Winum reserves the right to refuse registration, close an Account, or restrict access to certain features at its sole discretion, subject to applicable legal requirements and with due consideration for responsible gaming and AML obligations. The registration and use of your Account are also governed by our Privacy & Data Protection provisions, which detail how your personal information is collected, processed, and safeguarded.

Deposits & Withdrawals

To participate in real-money gaming activities, you must fund your Account using one of the available deposit methods offered on the Winum platform. Deposits may be subject to minimum and maximum limits, which can vary depending on your chosen payment provider, your jurisdiction, and your account status or verification level. All funds deposited into your Account are intended solely for the purpose of placing wagers on the Services and not for serving as a general payment or banking facility. Winum does not provide credit, and you must not attempt to deposit funds from payment methods or accounts that you do not own or control. Deposited funds will typically be available for use shortly after the transaction is successfully processed, but processing times may vary due to technical or banking factors beyond our control.

Withdrawals of funds from your Account are subject to verification checks, AML and counter-terrorist financing (“CTF”) procedures, and any other regulatory requirements that may apply. Before processing a withdrawal, Winum may require you to complete identity verification, including the submission of requested documents and information. We reserve the right to withhold or delay withdrawal payments if we suspect any breach of these Terms, fraudulent activity, chargebacks, collusion, bonus abuse, or any other irregular activity associated with your Account. Withdrawal requests may also be subject to minimum and maximum limits, and Winum may impose reasonable processing fees where permitted by law and clearly disclosed. You understand that the time required to receive your funds will depend on the selected payment method and may involve delays resulting from intermediary banks, payment processors, or other external parties.

In general, withdrawals will be processed using the same payment method used for deposits, where feasible, to comply with AML and security standards. When the original deposit method does not allow withdrawals, Winum may request an alternative method, subject to adequate verification that you are the legitimate owner of that method. You are responsible for providing accurate payment details for withdrawals and for ensuring that you are authorized to receive funds using the selected method. Winum is not liable for losses arising from erroneous payment details provided by you or from issues with third-party payment providers. We reserve the right to cancel withdrawal requests and return funds to your gaming balance if you initiate further gameplay during the processing of a withdrawal, depending on internal policies and regulatory constraints.

In certain circumstances, Winum may be required to report or withhold amounts from your withdrawals to comply with tax laws or other legal obligations. You are solely responsible for reporting your winnings and losses and for paying any taxes or fees that may apply in your jurisdiction. We make no representations regarding the tax treatment of your gambling activities, and you should consult your own tax or legal advisor if you have any questions. Any currency conversion required in connection with deposits or withdrawals will be carried out at the prevailing exchange rate offered by the relevant payment provider or bank, and Winum is not responsible for currency fluctuations or conversion fees. Deposits and withdrawals are also subject to our responsible gambling principles, and in certain cases we may limit transaction amounts in order to support safer play.

Payment Methods Table

The following table provides a general illustration of common payment methods that may be supported by Winum. Availability, limits, and fees can vary by jurisdiction and account status and may change over time.

The table above is for illustrative purposes and does not guarantee the availability of any specific method at any given time. Winum may add, remove, or modify payment options at its discretion, subject to regulatory and operational considerations. You should always review the cashier or payment page for up-to-date information on the methods available to you, including any applicable fees, limits, and terms. Some providers may apply their own additional terms, and by using them, you agree to comply with those third-party terms as well. If you have any questions regarding payment methods, you are encouraged to contact customer support before depositing or withdrawing funds.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, loyalty rewards, tournaments, or other promotional incentives (collectively, “Promotions”) to eligible players. All Promotions are subject to specific terms and conditions (“Bonus Terms”) that may include wagering requirements, time limits, game restrictions, maximum conversion limits, and withdrawal conditions. By participating in any Promotion, you agree to be bound by both these general Terms and the applicable Bonus Terms, which are communicated on the promotion page, in promotional materials, or within your Account interface. You acknowledge that different Promotions may have different eligibility criteria, and certain offers may be limited by jurisdiction, payment method, account status, or other factors. Winum reserves the right to modify, suspend, or remove any Promotion at its sole discretion, including for reasons of technical issues, fraud prevention, regulatory requirements, or responsible gambling considerations.

Promotional abuse, including but not limited to attempts to exploit bonuses, circumvent or manipulate wagering requirements, or create multiple accounts to claim the same offer multiple times, is strictly prohibited. If Winum reasonably believes that you have engaged in such behavior, we may cancel bonuses, void related winnings, and, where appropriate, close your Account and report the behavior to relevant authorities. You are responsible for reading and understanding the specific rules of each Promotion before opting in or placing any wager that uses bonus funds. Unless otherwise stated, bonuses are not withdrawable until wagering requirements are satisfied, and any request to withdraw before meeting those requirements may result in the forfeiture of both the bonus and any winnings derived from it. In addition, certain game types may contribute differently towards wagering requirements, and some games may be entirely excluded from bonus play.

Winum makes reasonable efforts to ensure that all promotional communications are clear, accurate, and not misleading. However, in the event of any error, misprint, or technical malfunction affecting the publication or outcome of a Promotion, Winum reserves the right to correct such errors and to adjust or cancel the Promotion when necessary, in compliance with applicable regulations. You acknowledge that participation in Promotions is voluntary and that declining a Promotion will not affect your access to non-promotional aspects of the Services. Any loyalty points, VIP benefits, or similar rewards earned through play may be subject to separate program terms, which will be made available where relevant. All Promotions are designed with responsible gambling principles in mind, and Winum may restrict or limit promotional access for players who demonstrate signs of problem gambling or who have activated responsible gaming tools such as self-exclusion.

Game Rules

Each game offered by Winum, including slots, table games, live dealer games, and any other forms of interactive entertainment (collectively, “Games”), is governed by its own set of specific rules. These rules may be provided within the game interface, in help sections, or on dedicated information pages. By participating in any Game, you agree to be bound by its particular rules in addition to these general Terms. It is your responsibility to review and understand the rules, payout structures, betting limits, and any special features of a Game before placing any wagers. If you are unclear about the rules of a Game, you should refrain from playing until you have obtained clarification, either by consulting the game help section or by contacting customer support.

Winum strives to ensure that all Games are operated fairly and in accordance with the stated rules and payout tables. However, in rare cases, technical issues or malfunctions may occur, including software errors, communication interruptions, or display problems. In such events, Winum reserves the right to void affected wagers, adjust balances, or temporarily suspend a Game while the issue is investigated and resolved. If a Game outcome is determined by a malfunction or error, the affected rounds may be considered void, and your balance may be restored to the position it held prior to the occurrence, subject to applicable laws and game provider policies. You agree that Winum’s decision, in consultation with relevant game providers and according to applicable regulations, shall be final in resolving disputes arising from game errors.

Certain Games may offer progressive jackpots or pooled prize funds that are shared among multiple operators or jurisdictions. The rules governing such jackpots, including eligibility, contribution rates, and payout structures, are defined by the game provider or relevant network and may be subject to additional conditions. Winum does not guarantee that a progressive jackpot will be available at all times, and we reserve the right to discontinue a Game or jackpot feature at any time, provided that such actions comply with applicable laws. It is important to note that the displayed jackpot amounts may be subject to latency or currency rounding, and the amount actually awarded may differ slightly from the amount displayed at the time of the win, subject to confirmation from the game provider. All Game participation is at your own risk, and you understand that you may lose some or all of the funds wagered.

Fair Play & RNG

Winum is committed to maintaining the highest standards of fairness and integrity in the operation of all Games. The outcomes of Games that are not based on player skill are determined by Random Number Generator (“RNG”) technology, which ensures that results are random, unbiased, and unpredictable. Our RNG systems, where applicable, are sourced from reputable providers and are subject to regular testing and certification by independent, recognized testing laboratories, in accordance with regulatory requirements. These tests verify that the RNG performs as intended, that game outcomes cannot be manipulated, and that each round is independent of previous rounds. You understand that, despite randomization and fairness controls, no system can guarantee consecutive wins or prevent sustained losses, and that gambling should be approached as entertainment rather than a way to earn income.

Any attempt to manipulate or interfere with the RNG or game outcomes is strictly prohibited and considered a serious violation of these Terms. This includes, but is not limited to, the use of software, bots, or devices designed to gain an unfair advantage; exploitation of software bugs; collusion with other players; or any other strategy that undermines the integrity of the Games. If Winum has reasonable grounds to suspect such behavior, we may invalidate wagers, freeze or confiscate funds, suspend or permanently close your Account, and report the incident to relevant authorities or regulators. We may also share relevant information with game providers and other licensed operators to help combat fraud, cheating, and money laundering, subject to applicable data protection laws.

You acknowledge that the perception of fairness and random outcomes may be influenced by personal expectations, past results, or misconceptions about probability. Streaks of wins or losses, or repeated similar outcomes, can occur naturally in random sequences and do not indicate manipulation or unfair practices. Winum encourages players to develop a realistic understanding of odds and probabilities and to seek educational resources on responsible gambling if needed. Our goal is to provide a trustworthy environment in which players can enjoy Games with confidence in their fairness, while fully aware of the risks involved.

Responsible Gambling

Winum is firmly committed to promoting responsible gambling and to providing a safe, secure, and supportive environment for all players. We recognize that, while gambling can be an enjoyable form of entertainment for many people, it also carries risks and can lead to financial, psychological, and social harm for a minority of individuals. Our responsible gambling approach is based on prevention, early identification, and intervention, and we offer a range of tools and resources to help players manage their activity. You are strongly encouraged to use these tools proactively, to regularly reflect on your gambling behavior, and to seek support if you feel that your play is becoming problematic. Under no circumstances should gambling be viewed as a solution to financial difficulties, as a source of regular income, or as a way to recover previous losses.

Winum continuously monitors gameplay patterns, transaction behaviors, and other relevant indicators to help identify potential signs of problem gambling. When such signs are detected, we may reach out to you with information about responsible gambling tools, recommend breaks from play, or apply limits or restrictions to your Account where appropriate. These measures are implemented in good faith and with the primary objective of protecting your well-being and complying with applicable responsible gaming regulations. You understand and accept that, in some cases, our responsible gambling obligations may require us to restrict your access to certain Services even when you do not agree with such restrictions. Our policies are not intended as a commentary on your personal behavior but as a protective framework that applies uniformly across our player base.

Winum places particular emphasis on preventing underage gambling and on protecting young people, who may be especially susceptible to the harms associated with gambling. Parents and guardians are urged to keep their devices secure, not to store login credentials in browsers accessible to minors, and to use parental control tools where possible. If you are aware of any minor who has accessed our Services, you must notify us immediately so that appropriate action can be taken. We also discourage gambling when under the influence of alcohol or drugs, when experiencing strong emotional distress, or when gambling could negatively interfere with work, family, or other personal responsibilities. By using our Services, you agree to engage in gambling responsibly and to respect any limitations or protections you have chosen to put in place.

Tools & Features (table)

Winum offers several responsible gambling tools to help you control your play and reduce the risk of harm. The following table summarizes these tools and their main characteristics.

These tools may be accessed via your Account settings, the responsible gambling page, or by contacting customer support. Certain changes, such as lowering deposit limits, may take effect immediately, while increases or removals may be subject to cooling-off periods to prevent impulsive decisions. Self-exclusion and cooling-off tools are designed to be firm and, during the selected period, you will not be permitted to re-open your Account or circumvent the restriction. Winum may, in certain circumstances, apply or extend limits or exclusions on your behalf if we have reasonable grounds to believe that this is necessary for your protection. You should consider combining these tools with external measures, such as blocking software and financial safeguards, for more comprehensive protection.

Support Resources

Winum supports and encourages players to seek professional assistance if they believe their gambling is causing harm or becoming difficult to control. Our customer support team can provide general information about responsible gambling principles, available tools, and how to adjust your settings. However, they are not licensed therapists or counselors, and they cannot provide clinical diagnosis or treatment. Players experiencing distress related to their gambling are urged to contact specialized support organizations, such as independent problem gambling helplines, counseling services, or online support groups. These organizations can offer confidential advice, self-assessment tools, treatment referrals, and support for affected family members.

Examples of support organizations may include national or regional problem gambling helplines, independent counseling centers specializing in gaming disorders, and recognized online resources providing educational materials and self-help guidance. You may also seek assistance from healthcare professionals, mental health providers, or financial advisors to address the broader impact that gambling may have on your life. For additional protection, we recommend that you consider using gambling blocking software on your devices to limit access to gambling sites, including Winum, during periods when you wish to avoid play. If you inform Winum that you are experiencing gambling-related harm, we will treat this information with sensitivity and will work with you to implement appropriate account controls, in line with applicable legal and regulatory obligations.

Prohibited Activities

You agree not to engage in any activities on the Winum platform that are unlawful, fraudulent, abusive, or otherwise in violation of these Terms or applicable laws. Prohibited activities include, but are not limited to, money laundering, terrorist financing, fraud, collusion, the use of stolen or unauthorized payment methods, chargeback abuse, or any attempt to gain unfair advantage through exploitation of software bugs or system vulnerabilities. You must not use the Services for any purpose other than legitimate, personal entertainment, and you may not act on behalf of any third party or for any commercial purpose. The use of automated tools, bots, scripts, or other technological means to interact with the Services without human intervention is strictly prohibited. You also agree not to interfere with the normal operation of the site, including through hacking, distribution of malware, denial-of-service attacks, or any actions that compromise the security or integrity of the platform.

Winum strictly forbids the creation of multiple accounts, identity theft, and the provision of false or misleading information during registration, verification, or any interaction with our staff. Transferring, selling, or otherwise allowing others to use your Account is not permitted, and any such actions may lead to immediate closure of the Account and forfeiture of funds, subject to applicable law. You must not engage in abusive behavior towards other players, customer support, or any Winum personnel, including harassment, threats, discriminatory language, or offensive content. We reserve the right to monitor communications and activity on the platform, to the extent permitted by law, in order to detect and prevent prohibited activities. If we suspect or determine that you have engaged in prohibited activities, we may report the matter to relevant authorities, withhold funds, and take any other actions required or permitted by law.

Restricted Countries (table)

Due to legal, regulatory, or commercial constraints, Winum may not be able to offer Services to players located in certain jurisdictions (“Restricted Countries”). The list of Restricted Countries may be updated from time to time, and it is your responsibility to ensure that you are not accessing the Services from a prohibited location. Use of VPNs, proxies, or other methods to obscure your true location for the purpose of bypassing geographic restrictions is strictly prohibited and may result in account closure and the forfeiture of funds, subject to applicable law. The following table provides an illustrative list of some categories of restricted jurisdictions; it does not constitute an exhaustive or definitive list and is provided for general informational purposes only.

This table is illustrative, and the actual list of Restricted Countries and regions will be determined by Winum based on applicable laws, licensing conditions, and risk considerations. You must not register or access the Services from a Restricted Country, and you must not attempt to circumvent these controls by using false information or location-masking techniques. If we determine that you are located in a Restricted Country or have violated these restrictions, we may close your Account, void bets and winnings, and return or withhold funds as required or permitted by law. We may also share relevant data with regulators, payment providers, and other authorized entities to meet our compliance obligations.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a secure, lawful, and transparent manner. When you register an Account or use the Services, we collect and process certain personal information, which may include identification details, contact data, transaction histories, device information, and gameplay records. This data is used for purposes such as account administration, transaction processing, responsible gambling monitoring, fraud detection, AML compliance, customer support, and the optimization of our Services. Our data collection and processing practices are governed by our Privacy Policy, which forms an integral part of these Terms and provides more detailed information about your rights and our obligations. By accepting these Terms, you acknowledge that you have read and understood our Privacy Policy and that you consent to the processing of your personal data as described therein, to the extent permitted by law.

Winum implements technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, secure storage, regular security assessments, and staff training. However, while we strive to maintain robust security, no system can guarantee absolute protection, and we cannot be held responsible for events outside our reasonable control, such as cyber-attacks or failures of third-party infrastructure. Your personal data may be shared with trusted third-party service providers, such as payment processors, identity verification services, game providers, and regulatory authorities, strictly on a need-to-know basis and subject to appropriate safeguards. In some cases, data may be transferred across borders, subject to applicable legal requirements and data protection standards.

You have certain rights in relation to your personal data, which may include the right to access, correct, or delete certain information, the right to restrict or object to certain processing, and the right to data portability, as provided by applicable law. You may exercise these rights by contacting us through the channels specified in our Privacy Policy and providing any required verification information. In some cases, we may be required by law to retain certain data even after you close your Account, such as for AML, taxation, or dispute resolution purposes. Winum will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. If you have concerns about our data processing practices, you may have the right to lodge a complaint with a competent data protection authority, without prejudice to any other administrative or judicial remedies available to you.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your Account at any time, subject to applicable laws and regulations, if we have reason to believe that you have violated these Terms, engaged in prohibited activities, or presented a risk to the integrity or security of the platform. Circumstances that may result in suspension or termination include, but are not limited to, suspected fraud, money laundering, bonus abuse, chargeback incidents, provision of false information, third-party access to your Account, or any other actions that may jeopardize compliance or responsible gambling obligations. In many cases, we will attempt to notify you of the reason for suspension or termination, except where such notification would be unlawful, compromise ongoing investigations, or is not required. During suspension, you may be unable to deposit, withdraw, or participate in Games until the matter is investigated and resolved. We may request additional information or documentation from you as part of this process.

You may request closure of your Account at any time by contacting customer support or, where available, using the self-service tools provided in your Account settings. Upon voluntary closure, and subject to any responsible gambling or legal obligations, any remaining real-money balance will ordinarily be returned to you via a method chosen at Winum’s discretion, provided that your identity has been verified and no investigation is pending. Bonus funds, promotional credits, and loyalty points typically have no cash value and may be forfeited upon closure or termination. In cases of serious violations, such as fraud, criminal activity, or significant breaches of these Terms, Winum may be entitled to withhold or confiscate funds, including both bonuses and winnings, in accordance with applicable law. Any decision regarding the handling of funds in these contexts will be made in good faith and with reference to legal requirements and industry standards.

Termination of your Account does not relieve you of any obligations incurred prior to the date of termination, including any outstanding debts or legal liabilities. Winum reserves the right to maintain records of closed or terminated accounts for compliance, audit, and dispute resolution purposes, even after you no longer use the Services. If your Account has been closed due to self-exclusion, you will not be permitted to re-open it or create a new one during the exclusion period, and we may take steps to block any such attempts. You agree that Winum will have no liability to you for any suspension or termination undertaken in accordance with these Terms, except as required by law.

Limitation of Liability

To the fullest extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Services, these Terms, or any Games, even if we have been advised of the possibility of such damages. This includes, without limitation, losses related to loss of profits, revenue, data, goodwill, or opportunity, as well as any damages resulting from interruptions, delays, errors, or omissions in the operation of the site or Games. You acknowledge that online services may be subject to technical malfunctions, system failures, network issues, or other circumstances beyond Winum’s reasonable control, and that we cannot guarantee uninterrupted availability or error-free performance. We will, however, make reasonable efforts to address known issues and restore normal service as quickly as practicable.

Winum’s total aggregate liability to you in connection with your use of the Services, whether in contract, tort, or otherwise, shall not exceed the total amount of real-money deposits you have made into your Account in the three (3) months immediately preceding the event giving rise to the claim, to the extent permitted by law. Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. You agree that you will not hold Winum responsible for the actions or omissions of third parties, including payment providers, telecommunications providers, game developers, or other users of the platform. Any claim or cause of action arising out of or relating to your use of the Services must be brought within one (1) year from the date on which the claim arose, unless a longer period is required by law, or it will be deemed irrevocably waived.

You understand and accept that gambling involves risk and that you may lose money when participating in Games. Winum does not provide financial advice, and nothing on the site should be construed as a recommendation to gamble or to risk any specific amount. You are solely responsible for determining whether your participation is appropriate for your personal and financial circumstances and for ensuring that you do not gamble with funds you cannot afford to lose. Any reviews, commentary, or information about Winum, including third-party materials that may refer to a “Winum review” or allege a “Winum scam,” represent subjective opinions or external content and are not endorsed or controlled by Winum. You are encouraged to conduct your own independent evaluation of the Services and to exercise caution when relying on information from external sources.

Complaints & Dispute Resolution

Winum aims to provide a fair and transparent environment for all players and to resolve any concerns or disputes in a timely and impartial manner. If you have a complaint regarding the Services, including the outcome of a Game, transactional issues, or the handling of your Account, you should first contact our customer support team through the channels indicated on our website. When submitting a complaint, you should provide as much detail as possible, including your username, relevant dates, transaction or game references, and a clear description of the issue. We will acknowledge receipt of your complaint, investigate the matter thoroughly, and endeavor to provide a reasoned response within a reasonable timeframe, taking into account the complexity of the issue and any applicable regulatory requirements. You agree to cooperate with our investigation and to provide any additional information or documentation reasonably requested.

If, after following our internal complaints process, you remain dissatisfied with the outcome, you may have the option to escalate the matter to an independent dispute resolution body or alternative dispute resolution (“ADR”) service, where such options are available and applicable. Details of any relevant ADR mechanism or regulator may be provided upon request or in a dedicated section of our website, in accordance with legal requirements. You acknowledge that certain matters, such as allegations of illegal activity or security concerns, may need to be referred directly to law enforcement or regulatory authorities and may not be suitable for ADR. In all cases, Winum will comply with any binding decisions or rulings issued by competent authorities, to the extent required by law.

You agree that disputes will be resolved on an individual basis and that you will not participate in any class action or group litigation against Winum in relation to the Services, except where such waiver is prohibited by law. You also agree that all communications and negotiations associated with complaint handling and dispute resolution are conducted on a confidential and without-prejudice basis, unless disclosure is required by law. Nothing in this section limits your statutory rights or the right to pursue remedies through the courts or other competent forums, subject to the Governing Law and jurisdiction provisions set out below.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or with your use of the Services, shall be governed by and construed in accordance with the laws specified in the licensing or operational details of Winum, without regard to any conflict of laws principles. By using the Services, you consent to the exclusive or non-exclusive jurisdiction of the courts identified in those licensing details, as applicable, for the resolution of any legal actions or proceedings arising under these Terms, subject to any mandatory protections or options afforded to consumers under local law. You acknowledge that it is your responsibility to be aware of and comply with the laws applicable to you, and that the availability of the Services in your location does not imply that they comply with or are authorized under all local legal frameworks.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other competent authority, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, it shall be severed from the Terms. The remaining provisions shall continue in full force and effect. Failure or delay by Winum to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it prevent us from enforcing it at a later date. Any waiver of a breach of these Terms must be in writing and signed by an authorized representative of Winum in order to be effective.

Final Provisions

These Terms & Conditions constitute the entire agreement between you and Winum with respect to your use of the Services and supersede all prior or contemporaneous understandings, agreements, representations, and communications, whether written or oral, regarding the same subject matter. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum. We may, subject to applicable law, assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, or other structural changes, provided that such transfer does not adversely affect your legal rights. Any headings used in these Terms are for convenience only and shall not affect the interpretation of the provisions.

Your continued use of the Services signifies your acknowledgment and acceptance of these Terms and any updates made to them from time to time. If at any point you disagree with these Terms, your sole remedy is to stop using the Services and close your Account in accordance with the procedures described herein. You are encouraged to print or save a copy of these Terms for your records and to review them periodically to remain informed of any changes that may affect your rights and obligations. Should you have any questions or require clarification regarding any aspect of these Terms, you are invited to contact our customer support team for assistance, it being understood that such communication does not alter the binding nature of the Terms themselves.

By registering an Account and using the Services provided by Winum, you confirm that you have read, understood, and agree to abide by these Terms & Conditions, including all referenced policies and game rules. You further acknowledge that gambling involves risk, that the Services are intended for responsible adults aged 18 and over only, and that you will use all tools and safeguards necessary to ensure your play remains within safe and enjoyable limits.