Introduction

These Terms & Conditions (hereinafter the “Terms”) govern your access to and use of the Winum online casino platform, services, and products offered under the brand name “Winum” (hereinafter “Winum”, “we”, “us”, or “our”). By registering an account, visiting our website, or participating in any real money games, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. The Terms apply in conjunction with our Privacy Policy, KYC/AML Policy, Responsible Gambling Policy, and any other rules published on the Winum website from time to time. If you do not agree with any provision of these Terms, you must immediately stop using the Winum services and must not create or maintain an account. These Terms are designed to ensure a fair, transparent, and responsible gaming environment and to support compliance with applicable laws and licensing requirements. You are strongly advised to print or save a copy of these Terms for your records and to review them regularly, as they may be updated periodically.

Winum is operated by Galaxy Byte Lab SRL, a company organised and existing under the laws of Costa Rica, holding an online gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508040-FI2. The licensed activities include operating an online casino platform where players can place wagers on games of chance and related entertainment products. The availability of Winum may vary depending on the jurisdiction where you are physically located, and some services may be restricted or prohibited by local laws. You are responsible for ensuring that accessing and using Winum is legal in your country and region of residence, and that you comply with any applicable local regulations. Winum offers its services in multiple language versions, including English (India locale: en-in), but the English-language Terms will generally prevail in case of discrepancies.

Winum promotes safe and responsible gambling as a core value of its operations. Participation in online casino games always involves a financial risk, including the possibility of losing all funds deposited, and is intended solely for adult entertainment. We therefore implement a range of responsible gaming tools and monitoring measures to help players manage their activity and protect vulnerable individuals, especially young people and those at risk of problem gambling. These Terms include detailed provisions regarding responsible gambling, self-exclusion, and underage protections, which you must read carefully. Winum reserves the right to contact players, request information, or take appropriate measures where we detect behaviour consistent with gambling-related harm or any breach of these Terms.

By using Winum, you also acknowledge that outcomes of games are determined by Random Number Generators (RNGs) or live game mechanisms and that no outcome can be guaranteed or influenced by you, any third party, or Winum staff. We strive to ensure that games are fair, transparent, and in full compliance with our licensing obligations and industry best practices. Any references to “Winum scam” or negative “Winum review” content that you may encounter online do not affect these Terms or our legal obligations and should be assessed critically in light of these official Terms & Conditions and our licensing status. If you have concerns or complaints regarding our services, you must follow the formal complaints and dispute resolution procedures described in these Terms rather than relying on unofficial sources.

Acceptance of Terms

By creating an account at Winum, you confirm that you have read these Terms carefully, understood their legal implications, and agree to be bound by them without reservation. Your acceptance of the Terms takes effect on the date you complete registration or first place a bet, whichever happens earlier, and remains in force until your account is closed and all obligations on both sides are settled. Continued use of the Winum website or services following any modification or update to the Terms will be deemed as your acceptance of the updated version in full. It is solely your responsibility to review the Terms regularly, as Winum is not required to provide individual notices for every minor change, though we may, at our discretion, inform you via email, on-site notification, or other channels.

If you do not agree with any updated Terms, your only remedy is to stop using the services, request account closure, and withdraw any available real-money balance subject to applicable withdrawal rules and verification checks. You may not assign, transfer, or otherwise delegate your rights or obligations under these Terms to any third party. Winum may assign or transfer its rights and obligations, in whole or in part, to another licensed operator or affiliated entity, provided that such transfer complies with the applicable legal framework and does not materially reduce your rights as a player under these Terms. Any provisions that, by their nature, should survive account closure (including but not limited to limitation of liability, dispute resolution, and data retention clauses) shall continue to apply even after you cease using the services.

By accepting the Terms, you also agree to abide by all additional game-specific rules, promotional terms, bonus rules, and any other policies referenced within this document or displayed on the Winum website. In case of conflict between these Terms and any specific promotion or game rule, the specific rule will apply solely to the extent of the conflict, while the remaining parts of these Terms will remain fully enforceable. You further confirm that you are acting on your own behalf, for personal entertainment only, and not for any commercial, professional, or illicit purpose, and that you are not accessing Winum on behalf of any other person or entity.

Eligibility & Age Restriction (18+ only)

Winum strictly prohibits access to and use of its services by any individual under the age of 18, or below the minimum legal gambling age in their jurisdiction, whichever is higher. By registering an account, you explicitly confirm that you are at least 18 years old and that you have reached the age at which online gambling is legal in your place of residence. We reserve the right to request proof of age and identity at any time, including during registration, before processing a withdrawal, or whenever we have reasonable grounds to believe that you may be underage or using false details. If we discover or reasonably suspect that you are under 18, we will immediately suspend or close your account, void all bets placed while underage, and may confiscate any winnings generated during that period.

Underage gambling is a serious social issue and can cause significant emotional, financial, and psychological harm to young people and their families. Winum is committed to preventing minors from accessing its services by implementing age verification measures, monitoring for suspicious behaviour, and cooperating with payment providers and other partners to identify potential cases of underage use. Parents and guardians are strongly advised to install parental control software, secure devices with passwords, and monitor their children’s online activities to prevent unauthorised access to gambling websites. Any attempt by a minor to circumvent age restrictions, including using a parent’s or guardian’s identity documents or payment methods, constitutes a serious breach of these Terms and may be reported to relevant authorities.

In addition to the age requirement, you must have full legal capacity to enter into binding contracts under the laws applicable in your jurisdiction. You must not be listed on any self-exclusion register or national gambling exclusion scheme, and you must not be otherwise prohibited from participating in online gambling activities by a court order, regulatory decision, or any other legal measure. If you are aware of any personal circumstances, such as problem gambling history, financial hardship, or legal restrictions, that should prevent you from gambling, you must not register or must immediately request self-exclusion. You bear sole responsibility for ensuring that your use of Winum complies with local laws and any applicable restrictions.

Account Registration

To access real money games and services at Winum, you must complete the registration process and create a personal player account. Registration requires that you provide accurate, current, and complete information, including but not limited to your full name, date of birth, residential address, email address, mobile number, and preferred currency, as requested in the registration form. Winum may also ask you to select security questions, set a strong password, and enable additional security features such as two-factor authentication whenever available. You must ensure that all information provided is truthful, and you must promptly update your details if they change at any time during your relationship with Winum.

Each player is permitted to have only one account with Winum, and the account must be used solely for personal, non-commercial purposes. The creation of duplicate, fake, or multiple accounts, including accounts opened using different email addresses, phone numbers, payment methods, or identities, is strictly prohibited and constitutes a serious breach of these Terms. If we identify or reasonably suspect duplicate accounts, we may close the additional accounts, cancel associated bonuses, void bets, and, in serious cases, close all related accounts and withhold funds where justified by anti-fraud and anti-money-laundering (AML) obligations. You must not transfer, sell, or allow any other person to use your account; sharing login credentials or jointly operating an account with others is not allowed.

You are responsible for maintaining the confidentiality of your login details, including your username, password, and any other security credentials used to access your account. Any activity conducted under your account will be deemed to have been carried out by you, and Winum will not be liable for losses resulting from unauthorised use of your credentials where you have failed to keep them secure. If you suspect that your account has been compromised, accessed by a third party, or involved in fraudulent activity, you must immediately change your password and contact customer support at [email protected]. Winum reserves the right to temporarily suspend your account while we investigate any security concerns, and additional verification may be required to restore access.

KYC, Verification & Source of Funds

In line with applicable licensing requirements and AML/CTF (Anti-Money Laundering and Counter-Terrorist Financing) regulations, Winum is required to verify the identity of its players and, in certain cases, the source of their funds. Know Your Customer (KYC) checks may be triggered at various stages, including but not limited to your first withdrawal request, detection of suspicious or unusual activity, or when cumulative deposits exceed thresholds equivalent to USD 10,000 or as otherwise determined by our risk procedures. You may be asked to provide documents such as passport, national ID card, driving licence, utility bill, or bank statement, as well as supplementary materials like a selfie with ID, video verification, or documentation evidencing source of funds.

You must provide clear, legible, and valid documents within the timeframe communicated by Winum, typically within 30 days of the request, unless otherwise specified. Failure to provide satisfactory documentation may result in suspension of your account, cancellation of pending withdrawals, and eventual account closure where compliance obligations require such action. Winum is legally obliged to report certain activities and transactions to relevant authorities and may cooperate with law enforcement or regulatory bodies as needed, without any obligation to inform you of such reports. We treat all KYC data in accordance with our Privacy Policy and data protection obligations, ensuring that access is restricted to authorised staff and trusted service providers.

During the verification process, some services, including withdrawals and in rare cases further deposits, may be temporarily limited. Where necessary, Winum may also request updated documents at a later stage, for example when there is a material change in your behaviour, large transaction volumes, or when existing documents have expired. Refusal to comply with KYC or source-of-funds checks will be interpreted as a breach of these Terms and may be treated as suspicious activity. In such circumstances, Winum may freeze funds, report the matter to competent authorities, and take any other measures required to ensure regulatory compliance and protect the integrity of the platform.

Deposits & Withdrawals

To participate in real money games at Winum, you must deposit funds into your player account using one of the available payment methods. All deposits must originate from payment instruments held in your own name; third-party payments are strictly prohibited. Winum may offer a range of methods including e-wallets, credit and debit cards, bank transfers, and cryptocurrency options, though availability may depend on your country and currency. When making a deposit, you should ensure that the currency selected is appropriate for your region, keeping in mind that your bank or payment provider may apply conversion fees or rates outside our control.

Winum processes deposits as promptly as possible, with many methods credited instantly or within a few minutes, although delays may occur due to technical, banking, or verification reasons. We do not generally charge deposit fees, but any fees imposed by payment providers or blockchain networks (for crypto transactions) will be borne by you. Winum is not a financial institution and does not offer interest on funds held in your account; balances are solely for the purpose of participating in games and related services. You should only deposit amounts you can afford to lose, and you are strongly encouraged to set deposit limits as part of your responsible gambling strategy.

Withdrawals can be requested at any time, subject to meeting wagering requirements (where bonuses are involved), identity verification, and compliance checks. Winum normally aims to review and process withdrawal requests within reasonable timeframes indicated on our website, but actual receipt times depend on the chosen method, banking hours, and possible additional checks. We reserve the right to pay withdrawals via the same method used for deposits wherever technically feasible and legally permitted, in line with AML and security principles. In certain cases, we may combine multiple withdrawals or split a large withdrawal into instalments, especially when thresholds or security reviews apply.

Winum may place limits on the minimum and maximum amount you can withdraw per transaction, per day, per week, or per month, depending on your chosen method, currency, or account status. If you request a withdrawal while you still have active bonuses or unresolved wagering requirements, your request may be delayed, adjusted, or your bonuses cancelled in line with the applicable bonus terms. Any chargebacks or payment disputes initiated by you without prior communication with Winum may lead to account suspension, reversal of winnings, recovery of funds through legal means, and reporting to relevant authorities. You are fully responsible for the accuracy of payment details you provide, and Winum will not be liable for funds sent to an incorrect or outdated account due to your mistake.

Payment Methods Table

The following table provides an indicative overview of common payment methods that may be supported by Winum. Availability, limits, and conditions may differ by country, currency, and time, and Winum reserves the right to modify the available methods at its discretion.

This table is provided for information only and does not guarantee that all methods will be available to you. Specific minimum and maximum amounts, processing times, and any country-specific methods will be clearly displayed in the cashier section of your Winum account. Always check the latest information on the website before initiating any transaction.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, cashback, loyalty rewards, and other promotions to new and existing players. Examples include welcome offers such as 100% + 150 Free Spins on the first deposit starting from €10 and subsequent deposit bonuses like 50% + 100 Free Spins, or 75% + 50 Free Spins on later deposits, subject always to the detailed promotional terms displayed on the site. Each bonus or promotion will have its own specific terms, including eligibility conditions, wagering requirements, maximum winnings, game restrictions, and expiry dates. By claiming or accepting a bonus, you agree to comply with all associated rules, which form an integral part of these Terms.

In general, bonus funds and winnings generated from such funds must be wagered a specified number of times (for example, between 30x and 40x the bonus amount) before they can be converted into real, withdrawable money. Free spins may have separate wagering conditions and will often be valid only for a limited time (for instance, 24 hours from activation), after which unused spins or related winnings may be forfeited. Most bonuses have an expiry period, usually between 7 and 14 days from the date of crediting, after which any remaining bonus balance and associated winnings may be cancelled. It is your responsibility to check the exact requirements and monitor your progress via the “My Account → Bonuses” section or equivalent interface.

Winum strongly prohibits bonus abuse, including but not limited to opening multiple accounts to receive repeated welcome bonuses, using minimal-risk betting strategies to clear wagering, colluding with others, or manipulating game mechanics in an attempt to gain unfair advantage. If we detect or suspect abuse or violation of bonus terms, we may remove bonuses, confiscate associated winnings, close accounts, and report suspicious activity to relevant authorities. The status of your bonuses (active, pending, completed, expired) and your current wagering progress (amount wagered, remaining wagering, percentage completed) will usually be visible in your account. You should always read and understand the full promotional conditions before opting in.

Bonuses cannot normally be combined unless explicitly allowed, and priority of real money versus bonus money use may vary depending on game and promotion. In most cases, real money will be staked first, followed by bonus funds once your cash balance is exhausted, but the exact mechanic will be outlined in bonus-specific rules. Should there be any discrepancy or uncertainty, you must contact customer support for clarification before placing bets with bonus funds. In the event of any error in bonus crediting or calculation, Winum reserves the right to correct balances and adjust or cancel the bonus as necessary. Participation in promotions is voluntary, and you may choose not to claim any bonus if you prefer to play with real-money funds only.

Game Rules

Each game offered by Winum, whether slot, table game, live casino, crash game, or any other type, is governed by specific rules and paytables provided by the game supplier and displayed within the game interface. Before placing any bets, you must familiarise yourself with the mechanics, winning combinations, special features, minimum and maximum stakes, and any side-bet options. Once a bet is placed and accepted by the system, it cannot ordinarily be cancelled or modified. In case of an apparent malfunction, disconnection, or error affecting the game, the outcome may be nullified or adjusted in line with the game provider’s terms, and affected bets may be refunded where appropriate.

The list of available games may include, among others, Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Coin Volcano, Plinko 2, Gold Party, Wolf Gold, Gates of Olympus 1000, 5 Lions Megaways, Sugar Rush 1000, Sweet Bonanza, and Olympus Power Link. Winum reserves the right to add, modify, or remove any games at its sole discretion, including for reasons such as maintenance, regulatory requirements, or provider decisions. Payout percentages and RTP (Return-to-Player) values are determined by the game developers and are designed to reflect long-term statistical returns, not individual or short-term winnings. You understand that results are random and that there is no guarantee of profit or recovery of losses.

In live dealer games, such as live roulette, blackjack, baccarat, or game shows, the outcome is determined by the actions of real dealers and physical game elements, which are streamed in real time. You must follow on-screen instructions and place bets within the specified time windows; bets placed after the time limit may not be accepted. The displayed results, as recorded by the system and the game provider, will be considered final, barring any technical error or obvious malfunction. Any disputes regarding game outcomes must be raised as soon as possible and within the time limits set out in these Terms.

If there is a discrepancy between the results displayed on your screen and the results recorded on our servers or by the game provider, the records maintained by Winum and/or the provider will generally prevail. In the event of a platform disruption or network problem causing a game round not to complete, we will aim to restore the game to its previous state or refund the stake, in accordance with the applicable technical policies. Winum will not be responsible for losses due to your local internet connection issues, device malfunction, or software compatibility problems on your side, though we will make reasonable efforts to assist in resolving such issues.

Fair Play & RNG

Winum is firmly committed to maintaining a fair and transparent gaming environment. All virtual games (for example, slots and RNG-based table games) rely on certified Random Number Generator (RNG) technology to determine outcomes in an unpredictable and unbiased manner. The RNG is periodically tested and audited by independent specialists or by our licensed game providers to ensure that it meets industry standards for randomness and fairness. Neither Winum staff nor players have any means of influencing or predicting the RNG outcomes, and any claims suggesting that games are “rigged” or manipulated must be evaluated against this certified process.

Perceptions or rumours of a “Winum scam” or negative “Winum review” content found on external websites often result from misunderstandings about variance, randomness, and the inherent risk nature of gambling. While players may experience losing streaks or outcomes that feel unfair, over the long run, the RNG ensures that the distribution of results aligns with the defined RTP and game rules. Winum does not guarantee any specific result, pattern, or winning frequency for any player or session. Misinterpreting bad luck as evidence of wrongdoing does not change the mathematical and regulatory reality of RNG-based games.

Winum takes all reasonable measures to prevent collusion, bots, scripts, or other forms of software or hardware-based manipulation that could distort fair play. We employ automated and manual monitoring tools to detect unusual betting patterns, multi-accounting, shared IP addresses, and suspicious behaviours indicative of cheating or syndicate activity. If we detect or reasonably suspect any attempt to exploit systems, reverse-engineer game logic, or use automated tools, we may suspend relevant accounts, void affected bets, and report the matter for further investigation.

You must not attempt to gain access to any part of the Winum platform beyond what is offered in the normal user interface, nor may you interfere with or disrupt servers, game code, or security systems. Reverse engineering, decompiling, or tampering with any software, as well as using bugs or glitches for personal gain, is strictly prohibited. If you come across any error, bug, or malfunction, you are obliged to inform Winum immediately and must not exploit it. In cases where exploitation is proven or strongly indicated, Winum reserves the right to recover any undue profits, close accounts, and take legal action where necessary.

Responsible Gambling

Winum recognises that gambling can be a source of entertainment for many adults but can also lead to harm when it is not controlled. We therefore adopt a comprehensive responsible gambling framework that combines player education, practical tools, and active monitoring to reduce the risk of problem gambling. Participation in Winum’s services should always be voluntary, affordable, and enjoyed in moderation. You must never view gambling as a way to make consistent income, pay debts, or solve financial problems; instead, it should be treated as a form of paid entertainment with a real risk of loss.

We strongly recommend that you set personal budgets, time limits, and other safeguards even before you start playing. Signs that gambling may be becoming problematic include chasing losses, lying about your gambling, spending increasing amounts of time or money on games, neglecting work or family responsibilities, or feeling distress when trying to stop. If you recognise such signs in yourself or someone close to you, it is essential to act early by using our responsible gaming tools, seeking external help, or taking a complete break through self-exclusion. Winum’s customer support team is trained to guide you to appropriate resources and help you understand the options available.

Tools & Features (table)

Winum provides a range of responsible gambling tools that you can use to manage your activity and risk exposure. You are encouraged to use these features proactively as part of healthy gambling habits.

Once a limit or exclusion is in place, it may not be possible to reverse it immediately, and certain restrictions (especially self-exclusion) are designed to be binding for the chosen period for your own protection. You must provide accurate information when using these tools so that they are effective. Attempting to circumvent limits, such as by opening new accounts or using VPNs, is a breach of these Terms and undermines the protective purpose of responsible gambling measures.

Support Resources

If you feel that gambling is having a negative impact on your life, health, or finances, Winum strongly advises that you seek professional support in addition to using our internal tools. We can refer you to reputable, independent organisations that specialise in gambling-related issues, such as GamCare, Gambling Therapy, and Gamblers Anonymous, which provide helplines, online chats, support groups, and counselling services. While the names and availability of organisations may vary by country, similar services exist in many regions and can be found through local health agencies or online directories. These support services are confidential and often free or low-cost.

You should also consider speaking openly with trusted family members or friends about your concerns, as social support is an important part of recovery from problem gambling. If you are in immediate distress or feel at risk of self-harm, you must contact local emergency services or mental health hotlines right away. Winum staff are not qualified to provide medical or psychological counselling, but we are committed to treating all problem gambling concerns seriously and to guiding you to professional resources. You are encouraged to contact our support team at [email protected] to discuss responsible gaming options, request account restrictions, or ask for guidance on where to seek help.

Winum reserves the right, at its sole discretion, to apply protective measures such as temporary suspensions, cooling-off periods, or mandatory self-exclusion if we have reasonable grounds to believe that your gambling behaviour presents a high risk of harm. While we use monitoring tools to detect certain risk indicators, these measures cannot identify all forms of problem gambling; therefore, your own vigilance and willingness to use the provided tools remain crucial. Under no circumstances will Winum be liable for losses incurred due to your decision to continue gambling despite clear signs of harm, though we will always strive to assist you in regaining control.

Prohibited Activities

To protect the integrity of the platform and comply with legal obligations, Winum strictly prohibits a range of activities that are considered fraudulent, abusive, or otherwise harmful. These include, but are not limited to, opening multiple accounts, using fake or stolen identities or documents, engaging in chargebacks or payment disputes without valid reason, and attempting to launder money or conceal the origin of funds. The use of bots, automatic betting scripts, or any other software that provides an unfair advantage or interferes with the normal functioning of games is likewise forbidden. Collusion with other players, information sharing to manipulate outcomes, or any coordinated attempt to exploit bonus offers constitutes a serious violation of these Terms.

Other prohibited behaviours include harassing or abusing Winum staff or other players, using offensive or discriminatory language in chat functions or communications, and spreading false or malicious information about Winum’s operations. Exploiting system vulnerabilities, errors, or bugs for personal gain, or failing to report such issues when discovered, is also considered prohibited conduct. You are not permitted to use VPNs, proxy servers, or any other means of disguising your true location or identity in order to bypass jurisdictional restrictions, self-exclusion measures, or other controls implemented by Winum. Any attempt to manipulate game outcomes, payment flows, or KYC processes may lead to immediate and permanent account closure.

If Winum has reasonable grounds to suspect that you are engaged in any prohibited activity, we may suspend your account and undertake an investigation, which may involve reviewing your transaction history, communications, and device information. During this period, withdrawals may be frozen, and access to certain games or promotions may be restricted. Depending on the outcome of the investigation, Winum may cancel bets, remove bonuses, confiscate winnings, close your account, and, where required by law, report the incident to regulatory or law enforcement authorities. You agree to cooperate fully with any investigation and to provide any information or documentation reasonably requested.

Restricted Countries (table)

Due to legal and licensing constraints, Winum does not offer its services to players from certain countries or territories. If you are located in, reside in, or are a citizen of a restricted jurisdiction, you must not register or use the services. The following table provides a non-exhaustive list of example restricted countries, which may be updated from time to time.

This table is indicative and not exhaustive. Winum may, at any time, add or remove countries from the restricted list based on evolving legal, regulatory, or risk considerations. You are responsible for ensuring that you are not breaching your local laws by using Winum, and you must not attempt to access the platform from a restricted jurisdiction using VPNs, proxies, or similar tools. If it is discovered that you have violated these restrictions, Winum may void bets, withhold winnings, and close your account.

Privacy & Data Protection

Winum acts as the data controller in respect of personal data processed in connection with your use of the platform. We collect, store, and use your personal information in accordance with our Privacy Policy, which is an integral part of these Terms and is designed to comply with applicable data protection frameworks. Data collected may include identification details, contact information, transactional data, device and technical information, and behavioural data relating to your use of games and services. This information is used for purposes such as account management, payment processing, KYC/AML checks, security monitoring, responsible gambling implementation, and marketing (where permitted by law and your preferences).

To provide services, we may share your data with trusted third parties such as payment providers, KYC and identity verification services, AML and fraud prevention tools, analytics services, and regulatory or governmental authorities where required. All such sharing is done under appropriate contractual safeguards and only to the extent strictly necessary for the specified purpose. Your data may be transferred internationally, including to countries that may not offer the same level of data protection as your home jurisdiction; in such cases, we will implement reasonable measures to protect your information, such as contractual clauses or equivalent safeguards.

Winum retains personal data for the period necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations, typically up to five years after account closure or longer where required by law. Cookies and similar technologies may be used on the website to improve user experience, facilitate navigation, remember preferences, and carry out analytics. You can manage or delete cookies via your browser settings, though some features of the site may not function correctly without them. Direct marketing communications (such as promotional emails or SMS) will only be sent in compliance with applicable rules, and you may opt out at any time via account settings or unsubscribe links.

Depending on your jurisdiction, you may have various data protection rights, including the right to access your personal data, rectify inaccuracies, request deletion, restrict or object to processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a supervisory authority. Winum will assess and respond to such requests in accordance with applicable law, though some rights may be limited by legal retention obligations or other overriding interests. For more detailed information on how your data is handled, you should consult the Privacy Policy available on the Winum website and contact [email protected] for any specific queries.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at any time where we have reasonable grounds to believe that you have breached these Terms, engaged in prohibited activities, or posed a risk to the integrity or security of the platform. Suspension may also occur while we carry out KYC/AML checks, investigate a complaint or dispute, or evaluate technical or security concerns. During suspension, you may not be able to place bets, deposit funds, or request withdrawals, though we will act reasonably and proportionately based on the circumstances. Where appropriate, we will inform you of the reasons for suspension and any actions needed from your side, except where legal or regulatory constraints prevent us from providing detailed explanations.

You have the right to close your account at any time by contacting customer support and submitting a closure request. Before closing, we may require that you withdraw any remaining real-money balance, subject to standard verification and withdrawal procedures. Account closure at your request does not relieve you of obligations arising prior to closure, such as payment of debts or resolution of any ongoing investigations or disputes. Inactive accounts, defined as those with no login activity for a prolonged period (for example, 12 consecutive months), may be closed or archived in accordance with Winum’s policies and legal requirements, with reasonable efforts to notify you beforehand using your last known contact details.

In cases of serious breach, including fraud, money laundering, use of fake documents, collusion, system exploitation, or severe harassment, Winum may terminate your account immediately and, where justified, confiscate funds, particularly where required to comply with AML/CTF obligations or to redress damages. We may also maintain records of such breaches to prevent future misuse and may share relevant information with other operators or authorities to the extent permitted by law. Upon termination, your right to access Winum and use our services ceases immediately, and you must not attempt to open a new account without our express written consent.

Limitation of Liability

Winum provides its services on an “as is” and “as available” basis and gives no warranties or representations, express or implied, regarding the uninterrupted availability, accuracy, or suitability of the platform for any particular purpose. While we strive to maintain a secure, stable, and user-friendly environment, technical issues such as connectivity problems, server outages, software errors, or maintenance downtime may occur from time to time. Winum will not be liable for any indirect, incidental, consequential, or special damages arising from or in connection with your use of the services, including loss of profits, loss of data, or loss of goodwill, even if we have been advised of the possibility of such damages.

Our maximum aggregate liability to you for any claim arising out of or relating to your use of Winum, whether based on contract, tort, or otherwise, will not exceed the amount of your net deposits made in the 30 days preceding the incident giving rise to the claim, and only to the extent that such deposits remain in your account or are directly connected to the disputed transaction. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

You are responsible for ensuring that your devices, internet connection, and software meet the technical requirements needed to access and use Winum without issues. Winum will not be held liable for any losses caused by hardware failures, unstable or slow internet connectivity, incompatibility of your device or browser, or any malware, viruses, or security weaknesses on your side. We recommend using up-to-date antivirus software, VPN-free connections, and secure passwords to reduce such risks.

In the event of a system malfunction, bug, or error resulting in incorrect crediting of funds, incorrect game outcomes, or miscalculated payouts, Winum reserves the right to correct affected account balances and void related bets or transactions. Any winnings or credits obtained due to such errors will be considered void and must be returned to Winum on request. If you have already withdrawn funds that were credited in error, you will be obliged to repay them to Winum, and we may take appropriate legal steps to recover such amounts.

Complaints & Dispute Resolution

If you have any complaint relating to Winum’s services, including game outcomes, account operations, payment processing, or the conduct of our support team, you should first contact our customer service department via email at [email protected]. Your complaint should clearly describe the issue, include relevant dates, game or transaction references, screenshots (if available), and any other details that may help us understand and investigate the matter. Winum will acknowledge receipt of your complaint within a reasonable period, typically within one business day, and will aim to provide a substantive response within 30 days, though complex cases may require extra time.

Complaints about specific game rounds or transactions must be submitted within a limited period, for example 14 days from the disputed event, while broader account-related complaints should be raised within 30 days of becoming aware of the issue. Failure to submit complaints within these timeframes may affect our ability to retrieve logs or data and may result in the complaint being rejected as out of time. During the investigation, Winum may temporarily restrict certain actions on your account if necessary to preserve evidence or prevent further potential issues.

If, after receiving our final response, you remain dissatisfied with the outcome, you may escalate the matter to an independent body or relevant authority, if such a mechanism is available for your jurisdiction. Details of any applicable alternative dispute resolution (ADR) or mediation services may be provided by Winum upon request. However, you must first exhaust our internal complaints procedure before seeking external redress. You agree that any complaint or dispute will be handled in good faith, and you will not engage in abusive, threatening, or defamatory communications during the process.

Governing Law

These Terms, and any dispute, controversy, or claim arising out of or relating to them or your use of Winum’s services, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of Galaxy Byte Lab SRL, unless mandatory consumer protection or gambling laws of your country of residence require otherwise. The choice of governing law does not affect any non-waivable statutory rights you may have under local legislation. Any legal action or proceedings arising from these Terms shall fall under the jurisdiction of the competent courts in the relevant governing law jurisdiction, without prejudice to alternative dispute mechanisms where applicable.

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Failure or delay by Winum in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of it or any other right or remedy.

Final Provisions

These Terms & Conditions constitute the entire agreement between you and Winum in relation to your use of the online casino platform and supersede any prior or contemporaneous communications, understandings, or agreements, whether oral or written, relating to the same subject matter. Winum reserves the right to amend, update, or replace these Terms at any time, with such changes taking effect upon publication on the website or at a later date specified in the notice. Your continued use of Winum after changes are posted will be deemed acceptance of the revised Terms.

If you access Winum via any localised version or language interface (for example, en-in for India), the content is tailored for that locale, but the principal legal obligations remain governed by these Terms and the governing law clause. In all cases, links such as Winum will direct you to the appropriate language version of the default page corresponding to your selected locale. In the case of any discrepancy between different language versions of the Terms, the English version will generally prevail.

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Winum. Winum may assign or transfer its rights and obligations, in whole or in part, to another licensed entity or affiliated company, provided that such transfer does not materially reduce the level of service or protections offered to you. Nothing in these Terms shall create any partnership, joint venture, or agency relationship between you and Winum.

By registering an account and using the services of Winum, you confirm that you have carefully read, understood, and accept these Terms & Conditions, that you are at least 18 years old, that online gambling is legal in your jurisdiction, and that you will adhere to all rules and responsibilities set out herein. If at any time you cease to agree with any part of these Terms, you must stop using the services, close your account, and, where applicable, seek independent legal or financial advice regarding your situation.